11/1/2023 0 Comments Download dashlane desktopAs a recent victim of identity theft and high risk from previous cases, this was not an option for me. It could not be used for their verification codes so I had to use the former new email address that I am trying to replace now for those codes.Īfter several emails passed around from one person to another, the bottom line on their end is I have to submit a copy of an identification card to them to verify my identity. My case is probably different from most because the email address that I had to use to sign in was another one that had been deleted back in 2016, but I still had to use it to log in. On October 30, 2018, I sent them an email requesting they change my email address to replace what they already had on file. This is something Dashlane has to do for me since I had done it before without issue. I had to get rid of that email address, my cell phone, and my cell phone number because of it and I explained to the person at Dashlane that I no longer had access to that email address which means I could not log into the software unless they changed it for me. Since that time, I deleted the email address I used for that subscription because of identity theft issues that are too lengthy to explain here. Today I have had enough and will be going back to a PWM that is much simpler and I feel safer. Also, if the Dashlane is installed on a web browser and a user hovers over a particular UserID or password block a popup appears asking if you want to change your password or UserID so clunky. When the feature is installed a web browser, Dashlane will try to fill in any text block that matches what it thinks are correct and many times the pages are thus filled in incorrectly. Also, they tout a major feature of never having to sign into websites: that feature is a joke as many websites change their pages without notice and combine sign-ins on a single page requiring a selected dropdown. Also, syncing to mobile from desktop or vice versa isn't assured-sometimes the sync never happens. I requested a simple Alphabetized list or grid, they didn't respond. They offer a search feature but it doesn't work at times not reliable. Also if a user has a lot of passwords there isn't a speedy way to find them. My point is that a user is forced to have a text file located on the device to copy and paste.
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